1. Rescheduling assistance

Jennifer Johnson, my scheduling HERO/assistant, and I will be reaching out to EACH AND EVERY ONE OF YOU  to get you all settled with new appointments. I have over 200 clients that have had their appointments discombobulated and it’s going to take me some time to get through that many phone calls and each person’s unique hair situation.

So, she and I have a gameplan mapped out and we will be FAIR, mindful, and diligent. I ask for patience, respect, and FLEXIBILITY and we will offer the same in return.

Basically, I have to play Triage with everyone’s unique hair situation. EVERY single one of my clients are mostly past their “due date” for a hair appointment. This is new to me as well as to you and i bet there will be learning curves along the way. We will do our BEST to create a smooth and even flow in getting back to work!

ONLINE BOOKING:

If you want to take matters into your own hands and reschedule yourself…there is a way! As far as booking online….For some people it’s a breeze to book online and others may find it challenging for a variety of reasons. Reast assured, the booking site works just fine though 🙂

Here is the link: https://unifyhairstudio.com/book-appointment-24-7/

or you can use https://www.vagaro.com/seanlevahn

 2. Health Protocols

I am sure by now you have heard of the various protocols that other businesses have taken as well as yourself in response to the Covid-19 Virus. Being in a “high touch” industry, and being considered by the CDC to be in the MEDIUM EXPOSURE RISK category, I am going to be quite diligent in following not only the State Board of Cosmetology guidelines, Guidelines recommended by SLO County and the State of California, but also the CDC. 

I MUST be prudent in my public position of leaning towards safety, cleanliness, hygiene, and sanitation. It’s literally in my job description as a hairdresser and it’s professionally ethical to err on the side of caution, especially since I see so many people in close contact all day long.

I am aware that some of these protocols are uncomfortable, and may even feel silly or embarrassing. They are for me too! Please do not take them personally. As a business owner I need to do what’s right for as many people as I can. 

Some of the MANY measures we will be taking-

• Sanitize stations and shampoo bowls before & after each client.

•  Sanitize front desk and all door handles every 30-60min.

• Sanitize every tool in between every client.

• Hand washing-We wash our hands all day long and we ask that upon arrival you wash your hands before sitting down and I will too!

• Social Distancing – We are lucky enough that our stations are designed with plenty of room around them and we will only be seeing one client per stylist to minimize the number of guests in the salon. As well as limiting the number of stylists working on a shift.

• Masks – I will wear a mask and I ask that you bring and wear a mask to your appointment ( I have limited extras in case you forget) and I ask that you wear one that secures behind the ears so i can easily do your hair.

• Appointment Times– I am extending all service times by 15 minutes to allow for in-between each client time to properly sanitize and follow hygiene guidelines. We ask that you arrive for your appointment at the time of your appointment and no earlier. This minimizes the number of potential people in the waiting area. I am happy to text you while you wait in the car until I am free.

• Illness– If you have been ill, have a fever, have an active cough, or been around someone who has been ill, please wait 14 days to reschedule your appointment. Please be respectful of this request..if you are visibly ill we will ask for you to reschedule your appointment 2 weeks later.

**I will be checking temperatures with an infrared checker when you arrive.

• In-Salon: We will only be allowing in clients who are being actively worked on..that means no friends, or family with you or stopping by during the appointment. For right now, that includes no kids so please make arrangements. 

• Touchless Greetings & Goodbyes – We will not be shaking hands or hugging at this time. UGH. I hate this one.

• Beverages and food – Please do your best to bring in your own beverages and as far as food goes…please make arrangements to eat beforehand to limit eating in the salon.

• Limited high touch point items –  While it was always nice to have magazines and other amenities for clients, now is the time to take a more minimalist approach and discard any non-essential items. This will help reduce touch points and client to client interactions. Please limit any belongings that you bring with you perhaps to your phone, a book, and forms of payment (rather than your handbag).

• Check out-Last, but not least, all check out transactions will be done at the chair and I will be helping you buy retail products. If you can use Venmo, Paypal, or write a check instead of a CC that would reduce the touch points as well.

If you have questions about any of the above protocols and how they may relate to any medical or other concerns you may have, please reach out to me BEFORE YOUR APPOINTMENT, and we can talk!

3. Rewards Program

Many of you know how altruistic I am and My reward program was no exception! Some of you may not even know that you have, and will continue to have, points being accrued for every service you have done from cuts to color.

It was VERY generous and in doing my taxes for 2019 and going over the books from last year it’s apparent that the current program was unstastainable to stay in business long term! Yikes!

Moving forward, everyone will still accrue points towards a new program. The New use of points is this:

You will gain points for every service and each service is worth a certain number of points. When you hit the number of points for a service you will recieve 50% off the service. Products are not included at this time. I am looking into it 🙂

You can save points for later, use for gifts to family or friends, and use for yourself.

4. New Hours

Once we get back to operating freely, I will be working a total of 4 days a week (some weekdays, weeknights/weekends) and about 30-40 hours per week.

The days of the 60-70 hrs a week and 6-7 days a week schedule I have done for many years is over. It’s a New Era!

5. Price Adjustments

Effective upon re-opening,  there will be a $4 credit card charge fee if you want to use a credit card to process your payments. Feel free to use Cash, Check, Paypal, or Venmo instead of a card.

Beginning on Nov.1st, 2020 I will be adjusting my prices.

I am choosing to face this unknown and uncharted time ahead of us with Strength, Compassion, and Adaptability…Join me?

I can’t wait to see you again, get you a cup of tea, do good hair, and sit for a spell and catch up! Thank you for all your support over this time away as I have risen to meet the moment the best ways I know how. I am so VERY GRATEFUL that you have waited and waited, and then waited some more to be able to get in to “dress up your Do’!”  I will see you soon and boy, are we all going to have so much to talk about! PEACE to you till I see you again.

SEAN LEVAHN 🙂

ONLINE BOOKING LINKS:

Here is the link: https://unifyhairstudio.com/book-appointment-24-7/

or you can use https://www.vagaro.com/seanlevahn